Return and Refund Policy

Any Return/Exchange of Love Esa’s product will only be accepted if your order is damaged in shipment or you have received an incorrect product. In case your order is damaged in transport or you have received the wrong product you may return them in exactly the way in which they were received just like unworn, with original packaging.

 3 Easy Steps for making any return:-

  • Please inform us within 3 days of receipt of order. You must e-mail to support@loveesa.com to notify us.
  • Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Love Esa team to decide whether product is approved for return.
  • Once we have received your e-mail and our team has authorized the return, we will arrange for a courier to collect the goods and return them to us.

Love Esa will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewelry and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.We are not responsible for any lost or damaged packages.

We are not liable for any returns that we were not notified about first. As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  • If there is any genuine quality issues.
  • If a Packages lost in transit.
  • Also in case Love Esa discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • If there is any incorrect or outdated delivery address.
  • If there is any incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • If a package has been refused by recipient.

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